Welcome to Sky Onboard Travel & Tourism LLC. By accessing our website, submitting an inquiry, making a booking, applying for a visa-related service, or completing payment through our online or offline channels, you agree to the following Terms & Conditions and Refund Policy.
Sky Onboard Travel & Tourism LLC provides travel and tourism-related services including, but not limited to:
Our services are subject to the rules, policies, approval processes, timelines, and decisions of third parties, including embassies, consulates, immigration authorities, airlines, hotels, tour operators, payment providers, and other travel suppliers.
Sky Onboard Travel & Tourism LLC acts as a travel and tourism service provider and, in some cases, as an intermediary between the client and third-party service providers.
For visa-related services, we assist with documentation guidance, application preparation, appointment support, submission assistance, and related travel advisory services. However, final approval, rejection, delay, or additional requirements are solely determined by the relevant immigration authority, embassy, consulate, or government department.
We do not guarantee visa approval, appointment availability, airline approval, hotel availability, tour availability, or any decision made by a third-party provider.
The client is responsible for providing complete, accurate, and genuine information and documents. This may include passport copies, Emirates ID, photographs, bank statements, employment documents, travel history, hotel details, flight details, invitation letters, or any other documents required for the selected service.
Sky Onboard Travel & Tourism LLC will not be responsible for delays, rejection, cancellation, loss, penalties, or additional charges caused by:
Clients may make payments through available payment methods, including but not limited to:
All prices, service fees, government fees, supplier fees, taxes, and processing charges must be paid before the service is processed, unless otherwise agreed in writing.
Once payment is made and the service has been initiated, the refund rules stated in this policy will apply.
Visa assistance fees charged by Sky Onboard Travel & Tourism LLC are non-refundable once the service has started.
This is because the assistance fee covers professional service work, consultation, document checking, application preparation, appointment support, administrative handling, staff time, and coordination with relevant parties.
Visa approval is not guaranteed. Final approval or rejection depends solely on the immigration authority, embassy, consulate, or relevant government body of the destination country.
A visa rejection, delay, additional document request, or change in immigration rules does not qualify the client for a refund of the visa assistance fee.
Dubai visa application fees are strictly non-refundable once the application has been submitted or processing has started.
No refund will be provided for Dubai visa applications in cases including, but not limited to:
Dubai visa decisions are made solely by the relevant UAE immigration authority. Sky Onboard Travel & Tourism LLC has no control over final approval, rejection, or processing time.
For global visa services, including embassy or consulate visa assistance, visa appointment booking, and application support, the following terms apply:
If any third-party government or visa center fee is refundable under their own policy, the refund will be processed only after Sky Onboard Travel & Tourism LLC receives the refunded amount from that authority or provider.
Flight tickets are subject to the rules and fare conditions of the airline.
Some tickets are non-refundable, while others may be refundable subject to airline approval, cancellation penalties, no-show charges, fare rules, taxes, and administrative fees.
Refunds for flight bookings depend on:
Sky Onboard Travel & Tourism LLC cannot guarantee flight ticket refunds unless the airline confirms and releases the refund.
Where a refund is approved by the airline, Sky Onboard Travel & Tourism LLC may deduct applicable service charges, administrative fees, payment gateway charges, bank charges, and any airline/supplier penalties before refunding the balance to the client.
Hotel bookings are subject to the cancellation and refund policy of the selected hotel, supplier, booking platform, or package provider.
Some hotel bookings may be:
No refund will be provided for no-shows, early check-outs, late cancellations, or cancellations made after the hotel’s permitted cancellation period, unless the hotel or supplier approves a refund.
City tours, tour packages, excursions, attraction tickets, and travel activities are generally non-refundable once booked, confirmed, issued, or within the supplier’s cancellation deadline.
Some tour services may allow partial refunds depending on the type of tour, supplier policy, cancellation timing, availability, and whether the booking has already been confirmed.
No refund will be provided for:
Where a supplier approves a partial refund, the refundable amount will be returned after deduction of supplier charges, administrative fees, payment gateway charges, and any other applicable costs.
Unless otherwise stated in writing, the following services are non-refundable once processing, booking, confirmation, or submission has started:
A refund may be considered only where:
Approved refunds will be subject to applicable deductions, including supplier charges, cancellation penalties, administrative fees, bank charges, payment gateway fees, and any third-party service fees.
Approved refunds will be processed only after Sky Onboard Travel & Tourism LLC receives the refundable amount from the relevant airline, hotel, supplier, immigration service provider, visa center, payment provider, or third-party partner.
Refund processing times may vary depending on the supplier, bank, card issuer, payment gateway, Tabby, Tamara, Nomod, or other payment method used.
Sky Onboard Travel & Tourism LLC is not responsible for delays caused by banks, card issuers, payment gateways, suppliers, airlines, hotels, immigration authorities, or third-party providers.
Payments made through credit card, debit card, payment links, Tabby, Tamara, Nomod, or other online payment providers may include processing fees or gateway charges.
In the event of an approved refund, payment gateway charges, bank fees, Tabby/Tamara-related charges, card processing fees, or other transaction charges may be non-refundable, depending on the payment provider’s policy.
If a client paid through an installment or buy-now-pay-later provider such as Tabby or Tamara, any refund, cancellation, installment adjustment, or repayment issue will also be subject to that provider’s terms and conditions.
If the client wishes to cancel any service, the request must be submitted in writing to Sky Onboard Travel & Tourism LLC as soon as possible.
Cancellation does not automatically guarantee a refund. Refund eligibility will depend on the type of service, whether processing has started, whether a booking has been confirmed, and the policy of the relevant third-party provider.
Airlines, hotels, embassies, immigration authorities, tour operators, and other suppliers may cancel, delay, reschedule, reject, or modify services due to operational, legal, technical, or regulatory reasons.
Sky Onboard Travel & Tourism LLC will assist the client where possible, but we are not responsible for losses, penalties, missed travel, visa rejection, denied boarding, supplier cancellation, or additional expenses caused by third-party decisions.
Visa approval is never guaranteed.
Sky Onboard Travel & Tourism LLC does not influence or control the decision of any embassy, consulate, immigration department, visa center, or government authority.
A visa may be rejected for reasons including, but not limited to:
Visa rejection does not qualify the client for a refund of visa assistance fees, application fees, appointment fees, or related processing charges, unless a specific third-party authority confirms a refundable amount.
Sky Onboard Travel & Tourism LLC makes reasonable efforts to provide accurate information regarding visa requirements, travel rules, airline policies, hotel policies, and tour details.
However, travel and immigration rules may change without prior notice. Clients are responsible for checking final travel requirements before departure, including visa validity, passport validity, airline requirements, entry requirements, vaccination rules, transit rules, and destination regulations.
The client is responsible for ensuring that their passport, residence visa, Emirates ID, travel documents, and supporting documents are valid and meet the requirements of the destination country, airline, hotel, immigration authority, or tour provider.
Sky Onboard Travel & Tourism LLC will not be responsible for denied boarding, denied entry, deportation, penalties, fines, or travel disruption caused by invalid, expired, incomplete, or incorrect documents.
Sky Onboard Travel & Tourism LLC will not be liable for indirect, incidental, consequential, or financial losses, including but not limited to missed flights, missed hotel stays, visa rejection, loss of salary, loss of business, travel disruption, emotional distress, or additional travel expenses.
Our liability, where legally applicable, shall be limited to the amount paid directly to Sky Onboard Travel & Tourism LLC for the specific service in dispute, excluding third-party fees, government fees, supplier charges, and payment processing charges.
Clients are encouraged to contact Sky Onboard Travel & Tourism LLC directly before raising any bank dispute or chargeback.
Filing a chargeback after a service has been processed, submitted, booked, issued, or delivered may be treated as a payment dispute. Sky Onboard Travel & Tourism LLC reserves the right to provide service records, invoices, receipts, application proof, supplier confirmations, and communication history to the bank, payment gateway, or relevant authority.
Sky Onboard Travel & Tourism LLC reserves the right to update or amend these Terms & Conditions and Refund Policy at any time without prior notice.
The updated version will be published on our website and will apply from the date of publication.
These Terms & Conditions and Refund Policy shall be governed by the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.
Any dispute shall first be handled through direct communication with Sky Onboard Travel & Tourism LLC. If the matter cannot be resolved, it may be referred to the competent authorities or courts in Dubai, UAE.
For cancellation requests, refund inquiries, booking support, or service-related questions, clients may contact us at refunds@skyonboardtt.ae for questions related to refunds and returns.
Our Client Satisfaction is and will always be our number one Priority
